Privacy Policy

We collect the following categories of information when you use the Service:

• Account information: name, email address, phone number, password, and profile photo.
• Location data: precise (fine) and approximate (coarse) location, used to find nearby restaurants/stores, match you with drivers, and provide live order tracking. Drivers' location is shared with the customer during an active delivery.
• Camera and photos: used only when you choose to upload a photo, such as proof of delivery or a profile picture.
• Order and transaction data: order history, delivery addresses, order contents, and payment status (payment card details are processed directly by our payment provider and are not stored on our servers).
• Device and usage data: device type, app version, push notification tokens, and crash/diagnostic logs.

• To create and manage your account, and verify your identity via email/OTP.
• To process and fulfil orders, and connect customers, drivers, and restaurants for delivery.
• To provide real-time order tracking and delivery notifications.
• To provide customer support and respond to enquiries.
• To maintain the security and integrity of the Service, and prevent fraud or abuse.
• To improve the Service and understand how it is used.

We share data only as needed to operate the Service:

• With drivers and restaurants/businesses, to the extent necessary to fulfil an order (e.g. delivery address, order contents, contact details).
• With service providers who host our infrastructure, database, authentication, and payment processing on our behalf, under contractual confidentiality obligations.
• When required by law, or to protect the rights, safety, or property of Empire Deliveries, our users, or the public.

We do not sell your personal information.

• You can access, update, or delete your account information from within the app, or by contacting us.
• You can disable location permissions or camera/photo access at any time in your device settings, though this may limit certain features (e.g. live tracking, proof-of-delivery photos).
• You can opt out of push notifications in your device settings.
• You can request a copy of, or deletion of, your personal data by contacting us at the email below.

We retain personal data for as long as your account is active, or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

We use reasonable technical and organisational measures to protect your data, including encryption in transit. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above.

If you have questions about this Privacy Policy or your data, contact us at support@empiredeliveries.co.za.